Eugene Auto Repair

I bought a camper shell for my truck here. I had recently broke a bone and was unable to assist transferring and securing it to my truck. Brian took the time to have one of his guys help move it, and clamped it on himself. Friendly people and provided top notch customer service for a used truck topper. Would definitely return for further services

100% Recommend. I found the skid plate of my car hung down. I made a call to them and required an urgent service. I was told the same day service is available but it still would take a few hours after a quick check. To my surprise, they completed the check and fixed the problem within 40 minutes. How efficient the technician is! They didn't charge me one cent but provided me a safety report for free as well. I am deeply impressed by their professionalism and customer service spirit! I sincerely recommend this shop if you need any automotive service.

I have not personally used north Eugene automotive, but my wife and made our way back from southern Oregon picking up race car parts. And was very politely greeted by the owner and gifted us some extra wristbands he had for cottage grove speedway sky box for tonight’s event! Thank you so much! Greatly appreciated! And if I ever happen to be in the area and need work. They’ll be my go to! Thanks for making an incredible evening for my wife and I!

I am very hesitant to leave negative reviews. In fact, I have waited MONTHS to do this for a number of reasons, but it must be done in this case. About 8 months ago, my truck developed a ticking noise. My normal mechanic had recently retired, so after reading positive reviews, and with the bonus of being located within walking distance to my home, I selected North Eugene Automotive. I was greeted on the phone by a friendly lady, who quickly made an appointment for me. I dropped off my truck on the appointed day and time, and walked home. By the time I got home (or within 30 minutes) I had a message that they were done. I walked back and they told my my motor was toast, and it would be $11k to replace it. I asked how they determined that so quickly, and was told the mechanic cut open the oil filter and it was FULL of metal shavings. I asked if I could see the filter, and they said they had already disposed of it. I didn't say anything, but paid and took my truck home. What I did not tell them was that I already knew they were lying, because I had the oil changed days earlier- it was a brand new oil filter, and no metal shavings were present when that was done, and it had not been driven since. I intended to go get a second opinion, but since I had another option for transportation, I parked it and moved on. A month or 2 later a mechanic friend who lives out of state stopped in unexpectedly, and I told him my story. He asked if he could give it a quick listen. It still sounded exactly the same, but he immediately scowled and asked if I had a long screwdriver. He placed it on different parts of the engine with the handle against his ear, and in less than 2 minutes said it was not my motor at all- it was my flex plate. A few days later I took it to a new mechanic who said he doubted it was the flex plate, but agreed to take a look. Sure enough, the flex plate was trashed. It only cost $700 to replace it. At first I brushed it off as an honest mistake, because even I had feared the worst- but it is the oil filter lie that kept nagging me. Maybe he truly thought it had a bent rod or bad bearings or whatever- but rather than do any further research, he assumed he knew by the sound and lied about checking the filter. I have since had the oil changed again (twice) with no metal shavings present, and my truck still runs like a top without a single tick since replacing the flex plate.

The only mechanic I trust. We've brought several vehicles to them over the past few years, thinking we had issues that would cost thousands, only for them to tell us something was just loose, or some other minor thing was the problem. They've had opportunity to take advantage of us if that's what they wanted to do - it's unfortunately what I expect from most mechanics - but they're honest and only fix what needs to be fixed. I can't recommend them enough.

Fair price and in a timely manner

Their service turn around time is decent, and their billing/quoting system is with the times, so that was cool. However. They don't follow your cars service recommendations (and don't tell you) and they also don't waive their diagnostic charge if you move ahead with their service (a $1500 service) like most other reputable shops. Unfortunately, in the end, the dealership would of been cheaper and the leak under my car would of been fixed with everything else. 🤷‍♀️

They won’t let you down! So glad I found North Eugene Automotive. Family owned business, Brian is fair and reasonable with pricing. Shelly has been such a pleasure to speak with and she is very helpful. Every time I have called for service, they got me in right away and the service was quick and well done. Thank you North Eugene Automotive! You have gained a new loyal and grateful customer.

Very pleasant experience! Just wanted to say thank you for the kindness and efficiency and affordable prices. I called around and they had the best estimate for my car issue (serpentine belt). The thoughtfulness of providing a free loaner car is really above and beyond, plus they let my toddler pick out a free matchbox toy car which made her day! ❤️ We truly appreciate you all & will recommend to others who need a trustworthy mechanic. Thank you!

If you are looking for a mechanic you can trust, North Eugene Automotive, owned by Brain Slater, is the place to go. Honest, kind and genuine every time. He goes above and beyond and truly cares. If you’re looking for an affordable car Slater Auto also owned by Brain Slater is a great option.